Advent Tree

Please visit our FAQ section for detailed instructions on how to take care of your products.

Frequently Asked Questions

Most of our products are manufactured locally by hand and a laser cutter, using natural, MDF pressed wood and or acrylic (Perspex).

Part of the beauty of natural timber is that the grain and colour may differ from piece to piece. Slight burn marks may be present and is part of the manufacturing process.

Warping of natural or pressed wood is a natural timber process - this is not a fault. Keep your products stored in low moisture areas and away from direct sunlight.

Allow up to 7 working days for your items to be created, sorted and posted.

This refers to the time to make your order - before the Courier collects it - although often it's much quicker than this.

Most items in our range will be made and on their way to you within 3-5 business days.

However, it really does depend on which type of product/s you've purchased, and where we're at in our production schedule at the time. 

If you're unsure about your order arriving in time for a special occasion, we're happy to help meet an achievable time frame.

We just need to know about it in advance, so feel free to shoot us an email or call to discuss, and we'll let you know what's is possible.

You will be kept up to date along the way and receive a Shipping Confirmation email from us when your order is ready for the Courier to collect as well as status updates during the delivery process, which can take up to 3 days maximum.

We offer R95.00 flat rate shipping to South Africa, nationwide. All orders above R850 in value will receive free delivery. Estimate delivery times stipulated below is based upon the date of dispatch.

Important Information

• We need a telephone number and email address for all orders and cannot ship without.
• Please ensure that you capture the correct delivery details as wee are unable to redirect orders once items have been dispatched.
• Our Courier Partners deliver on weekdays between 8 and 5pm, please make sure that you have someone available during office hours to take receipt of your parcel.

Nationwide: 2 to 5 business days

Local (Gauteng) 2 to 3 business days

Courier times should be used as an estimated guide and begin from the date of dispatch. 

Nectar and Ink cannot be held responsible for any delays caused by the courier companies.

Pickup

You can skip the shipping fees with free local pickup at our workshop:

Unit 11 Stormill Industrial Estate, Cnr. Cartwright and Slingsby Str. Stormill 1709.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days.

We will send you an email when your order is ready for collection along with instructions. 

Our workshop pickup hours are 9.30 to 4pm on weekdays.

Please have your order confirmation email with you when you collect your parcel.

International Shipping

We do not offer international shipping at this stage.

How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the delivery progress.

Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at adele@nectarandink.co.za with your name and order number, and we will look into it for you as a matter of urgency.

Refunds, returns, and exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We recommend reviewing our Shipping and Return Policies by clicking on the link below:

Shipping and Return Policies