Help Center

You can select your preferred payment method at checkout.We make use of the Payfast payment portal which is the most widely used online payment solution in South Africa. You will be directed to the Payfast portal upon checkout to process your payment to ensure that your details are protected.We process local and international credit cards, with a variety of fraud protection mechanisms in place to protect our shoppers. Payfast is PCI-DSS Level 1 Compliant and use Extended Validation SSL with 2048-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available.All sensitive info is encrypted within the Payfast's own database.

Shipping destinations: South Africa

• We currently ship nationwide.

Shipping times:

• Nectar and Ink partnered with the major courier services for door to door delivery nationally within South Africa.
• Shipping time might vary depending on location, shipment method and other factors, but on average delivery take place within 48 to 72 hours from dispatch
  
• Items in stock will be dispatched within 48 hours of payment received.
• Some items that are not in stock can take 7 to 14 business days to be manufactured as all our products are handmade, but it is definitely worth the wait and we will keep you up to date along the way.
• You will receive a parcel tracking code as soon as your order has been dispatched. 
  

Shipping cost:

•  We charge a flat fee of R75.00 per order

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email adele@nectarandink.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.

Our support team is always happy to guide you at any step!